Order type	Shipping charges
SMALL ORDER ±10 packets* SEEDS ONLY CANADA POST Letter-post: no tracking number, no guarantee	$4.95 in Canada
LARGE ORDER SEEDS ONLY CANADA POST Letter-post: no tracking number, no guarantee	$6.95 in Canada
SOAP PRODUCTS (with or without seeds) PUROLATOR EXPRESS Package with tracking number	$14.00 in Canada
Orders $90 and over (before tax) PUROLATOR EXPRESS Package with tracking number	FREE SHIPPING in QUEBEC
PICK UP AT THE BOUTIQUE 138 Rue Sainte-Cécile-du-Bic *You will receive instructions by email when your order is ready	FREE

* Some seeds are heavier than others (for example beans and squash). You may be charged a higher shipping rate if your order contains many packets of heavier seed, even if the total number of packets is fewer than 11 (i.e. $6.95 rather than $4.95). You can see the exact shipping charge for your order in your shopping cart. 

REMOTE AREAS (Canada)
Additional shipping charges may apply for deliveries to outlying Canadian territories and remote provinces. If necessary, we will contact you.

INTERNATIONAL DELIVERIES (USA & EUROPE)
For international shipping, please contact us.

DELIVERY TIMES
We process orders several times a week. Your order will leave the studio quickly You will receive a notification when it has been processed.

ORDERS FULFILLED BY CANADA POST:
No tracking numbers. Since spring 2020, Canada Post no longer offers an on-time delivery guarantee on its regular parcel and letter-post services. That's why we strive to get your order in the mail as quickly as possible. Please note that we are unable to offer any kind of compensation and cannot be held lilable for orders that take too long to arrive. If you would like to have a tracking number and fast shipping, please choose delivery via Purolator.

ORDERS FULFILLED BY PUROLATOR:
If you have ordered soap products, your order will be fulfilled by Purolator and you will receive a tracking number. Once your order leaves the studio, you will receive it within a few days (3-7 working days).

TRACKING ORDERS
Before contacting us to inquire about your order, please carefully read the above shipping information. After your order confirmation, you should receive another email from us letting you know that your order has been processed within a few hours or a couple of days at the latest. This means that your order has left us and is on its way to you. If do not receive a order processing email within 5-10 working days of your order confirmation, email us at equipe@jardindejulie.com

PICK UPS AT THE BOUTIQUE
If you have chosen to pick up your order at our boutique, we will send you an email with the address and pick up instructions when your order is ready. Please wait to receive this email before coming to collect your order.
Keep an eye on your inbox (and your spam)!

 

Terms of Sale

Payment and Privacy

Our website offers secure payment options. Your personal and banking information are protected.

Out-of-Stock Products

Despite our diligent management, it may happen that a product ordered is no longer available. If this does happen, we will contact you as soon as possible. You will be able to substitute or cancel the product. If you choose to cancel the product, we will refund the amount of the item.

Wrong Shipping Address

Customers are responsible for entering complete and accurate shipping addresses, including suite and apartment numbers (if applicable). If the package is undeliverable and is returned to us, you may face additional charges.

 

Soap Products

Health Canada

All our soap and cosmetic products are reported to Health Canada and have a cosmetic number.

Ingredients List

In accordance with  Canadian requirements (governed by Health Canada), all our cosmetic products are labeled following the International Nomenclature for Cosmetic Ingredients (INCI) system of ingredient labelling. INCI is  mandatory for any manufacturer of conventional or artisanal cosmetics in Canada. It is used worldwide as a multinational, multilingual language so that the names of ingredients are universally recognized, making it possible to avoid confusion of various trade names (even improvised or inadequate ones).

Considering that this universal list is standardized and is legally mandatory, the size of our products does not allow us to add a second list in French and even less a third list in English.

However, you can consult the list of ingredients in English under the 'ingredients' tab of each of our products on our online store.

Can’t find ingredients listed in the same way on other cosmetic products?  The product does not comply with Health Canada regulatory requirements and may not be legally declared.

Please consult the link for more information about labeling ingredients in accordance with INCI nomenclature set out in the Cosmetic Regulations pursuant to the Food and Drugs Act RSC (1985), c. F-27.

Colour, fragrance and shape

As we manufacture all our products by hand and work with natural raw materials, the appearance of our products may vary slightly from batch to batch.

The shape of a product (e.g. soap) may vary slightly depending on the artisan who worked on the batch. The colour or fragrance can also vary depending on the raw materials used (e.g. vegetable butter, fresh or dried plants, essential oils or fragrances) and the natural variations of plants (e.g.: concentration of pigments, differences in their fragrance, etc.).

 

Seeds

All of our seeds are open pollinated. We do not sell any hybrids or GMOs. Learn more about our seeds and our mission as a seed company.

We test the germination rate of our seeds annually to ensure quality at the time of sale.

Our commitment to the quality of our seeds applies exclusively to the year of their purchase and is reliant on  the client using appropriate growing methods recommended in the section Growing Instruction section of each product listing.

Since seeds are living things, germination and cultivation success depends on too many external factors beyond our control and that have no relation to the quality of the seeds themselves.

Our quality guarantee in no way constitutes a guarantee of harvest, germination, productivity or yield.

The recommendations, advice, instructions and references regarding cultivation, and the number of days to germinate or mature are based on our plant hardiness zone (3b to 4) and are provided for information purposes only.

In order to preserve quality and maintain germination rates for as long as possible, we recommend that you store your seeds in a cool place, such as the bottom of the refrigerator in an airtight container. To stay at their bests, seeds need to be stored in a cool, dry place away from anything that might make them germinate (heat, humidity, light).

Seeds can stay in your mailbox for a few days without altering their germination potential. However, temperature variations over longer periods should be avoided.

For best results, please refer to growing cultivation instructions for each product, read our blog articles (available in French only), consult our sowing calendar  (in French only) and take note of our terms of sale .

If you have any questions, please contact us by email. If your question concerns the germination, we will need the following information in order to help you effectively:

Order number

Product name

Date sown

Sowing temperature (day and night temperature in the room)

Seed depth

Type of soil used

Type of container used

A photo (if possible)

Liability and Accidents

Le Jardin de Julie will not be held responsible for accidents incurred by the ingestion of seeds or the ingestion/contact with soap products or other accidents related to the use of its by-products.

Returns and Exchanges

Given the nature of our products, we do not accept returns or exchanges.

All sales are final.